Store Policies

Store Policies
  • Order completion:  Each order is handmade and takes approximately 10 to 15 business days to be completed depending on our work load. You will be notified when you order if additional time is needed. If you need your items rushed, a rush fee will apply. 

 

  • Shipping Policy:  Shipping time is 2 to 3 business days via USPS, UPS, or Fedex. All packages are insured and tracking information will be provided. Once your order is complete, you will receive pictures of your items for approval prior to shipping. Once your order has been shipped, the responsibility of delivery falls on the carrier. Delivery issues should be first directed to the carrier. Please be aware that due to COVID 19, shipping times may be extended. Local pickup is available upon request. 

 

  • Returns/Refunds: All items are made to order therefore returns and refunds are not offered. Your custom items are made specifically for you. If there are any issues with your order, you have 5 calendar days from the day of receipt to contact us regarding the issue so that we can work with you on a quick resolution.